Terms of Service

1. Who We Are

Convora AI ("we", "us", "our") is an AI voice and chat agent service for businesses, accessible at www.convora.ai. We are currently an unregistered trading entity operating under the Convora AI brand. For any queries, contact us at ujjwal@convora.ai.

2. Services We Provide

Convora AI provides the following services to business clients:

• AI Voice Agent — an automated voice receptionist that handles inbound calls, qualifies leads, and books appointments on behalf of your business
• Website Chatbot — an AI chat agent deployed on your website or social media platforms to engage visitors and capture leads
• Sales AI (Outbound) — automated outbound follow-up and lead nurturing sequences
• AI-Optimised Website — website design and build service with search engine optimisation
• Live Voice Agent Demo — a demonstration of our voice AI technology available directly on our website for prospective clients

3. Acceptance of Terms

By accessing or using our website, submitting an enquiry form, using the voice demo, or engaging our services, you confirm that:

• You are at least 18 years of age
• You have the legal authority to enter into a binding agreement on behalf of yourself or the business you represent
• You have read, understood, and agree to these Terms of Service

4. Use of the Website and Demo

You agree to use the Convora AI website and voice demo only for lawful purposes and in a manner consistent with these terms. You must not:

• Use the voice demo for any purpose other than evaluating Convora AI's services
• Attempt to reverse-engineer, copy, or replicate the AI technology demonstrated on our website
• Submit false or misleading information through any form or interaction on the site
• Use the site or services in any way that could damage, disable, or impair our systems

5. Enquiry Forms and Contact

When you submit an enquiry form, we collect your name, email address, phone number, and business type. This information is used solely to respond to your enquiry and to discuss whether Convora AI is a suitable fit for your business. We do not sell this data to third parties.

6. Client Agreements and Payments

The Terms of Service on this website govern general use of our website and the demo experience only. Separate service agreements will be issued to clients prior to the commencement of any paid services. Payments are handled off-site. Pricing, deliverables, timelines, and service-specific terms will be set out in the applicable client agreement.

7. Intellectual Property

All content on this website — including but not limited to the Convora AI name, logo, copy, design, and AI technology — is the intellectual property of Convora AI. You may not reproduce, distribute, or use any of our content without prior written permission.

8. Third-Party Services

Our services are built on third-party platforms including but not limited to VAPI, Twilio, and n8n. While we take care in selecting and working with these providers, we are not responsible for their availability, data handling practices, or any failures on their part. By using our services, you acknowledge this dependency.

9. Disclaimer of Warranties

Our website and demo are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of our website or services. We do not guarantee that the voice demo will be uninterrupted or error-free.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Convora AI shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of our website or services, including but not limited to loss of revenue, loss of data, or loss of business opportunity.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer located in another jurisdiction with mandatory local consumer protection laws that apply.

12. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The date at the top of this page will reflect the most recent revision. Continued use of the website after changes are posted constitutes your acceptance of the revised terms.

13. Contact

If you have any questions about these Terms, please contact us at: ujjwal@convora.ai